Terms of Service

1. Acceptance

By accessing or using ThinkATS ("the Platform"), you agree to be bound by these Terms of Service ("Terms") and all documents incorporated by reference, including our Privacy Policy, Data Processing Agreement, and Cookie Policy.

If you are using ThinkATS on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. The service

ThinkATS Technology Solutions Limited ("ThinkATS", "we", "our") provides a multi-tenant SaaS applicant tracking system, careers site infrastructure, candidate intelligence tools, and related hiring services. We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice.

3. Subscriptions and billing

• Subscriptions are billed on a monthly or annual basis depending on the plan selected.
• Annual billing: 10 months charged, 12 months of access provided.
• Prices are as published on the ThinkATS pricing page and may be updated with 30 days notice.
• Payments are processed via Paystack. ThinkATS does not store payment card details.
• Refunds are not issued for partial billing periods.
• Downgrade or cancellation takes effect at the end of the current billing period. You retain full access until that date.

4. Acceptable use

You agree not to:

• Use ThinkATS for any unlawful purpose or in violation of applicable law, including applicable data protection and employment law
• Attempt to gain unauthorised access to other tenants data or any part of the platform not intended for your access
• Use the platform to discriminate against candidates on grounds protected by applicable law, including race, gender, religion, disability, age, or national origin
• Scrape, reverse-engineer, decompile, or attempt to extract platform data, source code, or algorithms in bulk or by automated means
• Resell, sublicense, or white-label access to ThinkATS without prior written authorisation
• Use the platform to send unsolicited communications to candidates who have not applied to your roles

5. Data ownership and the controller/processor relationship

You retain full ownership of all data you submit to the platform, including job descriptions, candidate data, and hiring records. By submitting data, you grant ThinkATS a limited licence to process it for the purpose of providing the service, in accordance with our Privacy Policy and Data Processing Agreement.

In relation to candidate personal data collected through your ThinkATS-powered careers site, you are the data controller and ThinkATS is the data processor. You are responsible for ensuring you have a lawful basis for collecting and processing candidate data, and for providing candidates with appropriate notice of how their data will be used.

ThinkATS retains ownership of all platform software, infrastructure, algorithms, scoring models, and product innovations including the Application Intelligence system.

6. Data processing

Where ThinkATS processes personal data on your behalf as a data processor, the terms of our Data Processing Agreement apply. The DPA is available to all paid plan customers and forms part of the agreement between us. You accept the DPA by accepting these Terms.

7. Confidentiality

ThinkATS treats all tenant data as confidential. Our multi-tenant architecture enforces row-level security at the database layer. One tenant's data is never accessible to another under any circumstances.

8. Service levels and uptime

ThinkATS targets platform availability of 99.5% or greater on paid plans, measured monthly excluding scheduled maintenance. Scheduled maintenance will be communicated in advance where possible. Enterprise plan customers may request a formal SLA as part of their contract.

9. Intellectual property

ThinkATS and its licensors retain all rights to the platform, including all software, designs, trademarks, and product innovations. Nothing in these Terms transfers any intellectual property rights to you beyond the limited licence to use the platform as described herein.

10. Limitation of liability

To the maximum extent permitted by applicable law, ThinkATS shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, arising from your use of the platform.

Our total liability for any claim arising under these Terms shall not exceed the total fees paid by you to ThinkATS in the twelve months preceding the claim.

11. Termination

Either party may terminate a subscription at any time. On termination, your access to the platform will cease at the end of your current billing period. ThinkATS will retain your data for 60 days post-termination, during which you may request an export. After 60 days, your data will be securely deleted unless a longer retention period is required by law or requested in writing prior to deletion.

ThinkATS may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if continued access poses a security or legal risk to the platform or other users.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active Customers via email or in-platform notification at least 14 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, without prejudice to any mandatory rights you may have under the law of your country of establishment.

14. Contact

For legal enquiries, contract matters, or notices under these Terms:

Email: legal@thinkats.com
ThinkATS Technology Solutions Limited
RC 9151027
18b Engineer Muali Subair Street, Lekki, Lagos, Nigeria